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FREQUENTLY ASKED QUESTIONS
General Questions
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Do I have to change my number?
Cost Overview
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How much does
EasyAnswer cost?
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When do my minutes start to be used?
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What increments of time do you bill in?
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Are there spending requirements?
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Is there a minimum contract length?
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What if my minutes run out? How do I buy more?
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Are the minutes refundable?
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What if I have billing questions?
Benefits of EasyAnswer
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Is EasyAnswer right for my business?
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I am currently using another answering service. Why should I try EasyAnswer?
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What are the advantages of EasyAnswer?
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Why shouldn’t I just use voicemail?
EasyAnswer Facts
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What are your hiring processes?
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How do you train your agents?
Account Sign Up
Account Maintenance
>> General Questions
Do I have to change my number?
As a valued added part of our service, we will provide you with a toll
free number. If you have a local number, we can also forward that line
to the toll free. If you already have a toll free number we can do a
RESPORG, in which responsibility of that number is transferred to
EasyAnswer. If you decide to discontinue using our service, that toll
free number will be yours to keep.
Still cannot find your answer? Please visit our Help
Center.
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>> Cost Overview
How much does EasyAnswer cost?
EasyAnswer uses the typical per minute pricing model, but without the
restriction of having to use your minutes over one month. With
EasyAnswer you purchase a minute package and use the minutes as much or
as little as you need over a full 6 months. There are no monthly
recurring fees and no overage charges.
When do my minutes start to be used?
You start to use your minutes as soon as you activate your account and
it “Goes Live”. You only pay for the time our agents are on the phone
talking LIVE to your callers.
What increments of time do you bill in?
EasyAnswer bills in 6-second increments so you only pay for the time
used. So, for example if one of your calls lasts 10 seconds, you only
pay for 12 second, not a full minute. If a call is less than 6 seconds
(typically a hang up) you are not charged for that call.
Are there spending requirements?
With EasyAnswer there are no spending requirements. Our lowest package
starts with 150 minutes, working out to only 25 minutes a month over a
6-month period.
Is there a minimum contract length?
EasyAnswer does not require a contract. You purchase your minutes and
use them until you run out or they expire. We are a flexible
pay-as-you-go answering service.
What if my minutes run out? How do I buy more?
When your minutes run to less than 10 minutes you will be notified via
email to replenish your account. Simply log into your account and top up
your minutes by purchasing more.
Are the minutes refundable?
Because we offer minutes to roll over into the next month (up to 6
months), your minutes are not refundable. You are entitled to the
minutes you have purchased in advance.
What if I have billing questions?
If you have any questions regarding your account, simply email our
Client Services Team via our Help Center and they will answer your
question within 1 business day.
Still cannot find your answer? Please visit our Help Center.
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>> Benefits of EasyAnswer
Is EasyAnswer right for my business?
If you are a small business who:
- Expects less than 300 minutes a month
- Is looking for an online, hassle free service
- Needs their messages delivered right away
- Has customer service sensitive clients
- Requires 24/7 coverage including holidays and sick days
- Is a start-up wanting to be perceived as an established company
… then EasyAnswer is the solution for you.
I am currently using another answering service. Why should I try
EasyAnswer?
Unlike the typical answering service companies, EasyAnswer combines the
benefits of the technology, management, and quality found in a call
center with answering service prices. Also, our flexible pricing model,
unique in the industry, allows our clients more control and less risk
with their accounts. Learn more by visiting Why EasyAnswer?
What are the advantages of EasyAnswer?
Quality agents, industry leading technology, expert management, and
affordable, no hassle pricing plans are examples of the many benefits of
choosing EasyAnswer Call Center. Learn more by visiting Why EasyAnswer?
Why shouldn’t I just use voicemail?
Automated systems like voicemail are cheap methods to route calls to the
correct person and are useful for leaving messages. However, many
callers do not like to leave voice messages and are more likely to hang
up the phone. By offering a LIVE receptionist not only do you increase
the chance of getting the callers information, but you also make the
right impression on your caller by having a live person answering in
your company’s name. Read our article on Voicemail verses Live Agent.
Still cannot find your answer? Please visit our Help
Center.
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>> EasyAnswer Facts
What are your hiring processes?
We know that our people are pivotal to our success. We hire only the
best agents with proven track records of professionalism and customer
service. We actively seek out people who are motivated and possess a
keen desire to serve our customers. Our hiring process consists of a
phone interview, face-to-face interviews, and behavioral based testing.
Less than 10% of applicants become part of the EasyAnswer team.
How do you train your agents?
At EasyAnswer, not only do we have an extensive New Hire Training
Program, but we also focus heavily on ongoing training. All agents will
go through general customer service training to become Certified Live
Receptionists. We then train our agents to work with our clients, as
well as our technology. Our support team, most of whom are promoted from
within, work with our agents daily to improve performance gaps, and to
provide a positive and collaborative environment.
Still cannot find your answer? Please visit our Help Center.
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